30-Day Total Satisfaction Guarantee
Shop with 100% confidence on BritishGram.com, we protects you 30-day when you purchase items on BritishGram.com. Our guarantee covers both the timely delivery and the condition of your items. If either are unsatisfactory, you can report the problem to us on sales@britishgram.com and our team will determine if you are eligible for a refund.
We’d like you to be happy with everything you purchase from BritishGram.com. We do make every effort possible through description and images to accurately and correctly represent the items offered for sale at Britshgram.com. However, if on receipt of your delivery you decide that you would like to return an item(s), you may do so by contacting us to arrange a return authorisation number. In this instance we are unfortunately not able to cover the cost of return shipping, this will have to be paid by yourself. On receipt of the returned item(s) in a re-sellable condition, complete with individual product packing as sold, a full refund of the cost of the product(s) will be made back to your account from which the original payment was made. Please allow 7 working days for a refund to be processed. No other refunds can be given.
"As Sold" means that the product and its packaging must be in perfect condition, allowing us to resell it at the full sales price.
Regarding unwanted food or drink products: Once the packaging is opened, various factors beyond our control can impact the product's quality. As a result, perishable goods like food and drink cannot be returned. Additionally, medicines and baby milk are non-returnable.
Please note that we do not refund postage costs for returns. If an order with free shipping is returned, the original shipping charges will be applied.
For any reason should you change your mind about your purchase, please return the product within 30 days, and we’ll happily offer a replacement or refund. For hygiene purposes, we can only accept returns of underwear or lingerie where the item is deemed faulty or in error, the wrong item has been sent. However, for reasons of hygiene and safety, personal grooming products, cosmetics or items of intimate clothing cannot be returned.
If you have any queries that have not been answered above, email sales@britishgram.com Helpline 7 days a week.
