Delivery Rates and 30-Day Return Guarantee.
At Britishgram.com, we aim to offer customer service that is as pleasant as our amazing offers on British groceries. We send thousands of parcels in the UK and Worldwide. We work hard with our trusted couriers Royal Mail, DHL and Parcelforce to ensure that your order arrives with you quickly and safely.
Your order will be processed within 1-3 working days before leaving our warehouse. Your order is carefully packaged to ensure that your order arrives in great condition. Please note that unfortunately we are not currently able to offer Saturday, Sunday or Bank Holiday deliveries nor can we deliver to PO Boxes. Find below the discounted shipping rates that will be used to calculate your final shipping cost at the checkout.
Address Accuracy and Shipping Costs
If you enter an incorrect address at checkout and the shipment is returned to us, you will be liable for the full cost of shipping. To avoid additional charges, please ensure your address details are accurate.
ZONE 1 - UK MAINLAND
England, Wales and some parts of Scotland
- Free Shipping - Our minimum spend £50
- Standard Shipping £5.99
ZONE 2, 3 & 4 - UK REMOTE REGION
Highlands, Islands of Scotland, Northern Ireland, Channel Islands, Isle of Man, Isles of Scilly & Postcodes IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17- 26, PH30-44, PH49-50, ZE, BT, IM, TR21-25
- Express Shipping £15.99 Orders up to 28kg
ZONE 5 - IRELAND
26 Counties in the Republic of Ireland
- Standard Shipping from £24.99 Orders up to 28kg
ZONE 6 - BELGIUM, LUXEMBOURG & NETHERLANDS
Actual weight or volumetric weight up to 28kg.
- Free Shipping - Our minimum spend £130 and up to 28kg.
- Standard Shipping £14.99 Orders up to 28kg.
ZONE 6A - DENMARK
Actual weight or volumetric weight up to 28kg.
- Standard Shipping £22.99 Orders up to 28kg
ZONE 7 - GERMANY
Actual weight or volumetric weight up to 28kg.
- Free Shipping - Our minimum spend £130 and up to 28kg.
- Standard Shipping £18.99 Orders up to 28kg
ZONE 7A - FRANCE & MONACO
Actual weight or volumetric weight up to 28kg.
- Free Shipping - Our minimum spend £130 and up to 28kg.
- Standard Shipping £17.99 Orders up to 28kg
ZONE 7B - LATVIA
Actual weight or volumetric weight up to 28kg.
- Standard Shipping - £36.99 Orders up to 28kg
ZONE 7C - MALTA & SLOVENIA
Actual weight or volumetric weight up to 28kg.
- Standard Shipping - £64.99 Orders up to 28kg
ZONE 8 - ITALY & SPAIN
Actual weight or volumetric weight up to 28kg.
- Standard Shipping - £29.99 Orders up to 28kg
ZONE 8A - PORTUGAL
Actual weight or volumetric weight up to 28kg.
- Standard Shipping from £29.99 Orders up to 28kg
ZONE 8B - GREECE
Actual weight or volumetric weight up to 28kg.
- Standard Shipping - £52.99 Orders up to 28kg
ZONE 8C - CROATIA & ROMANIA
Actual weight or volumetric weight up to 28kg.
- Standard Shipping - £44.95 Orders up to 28kg
ZONE 9 - AUSTRIA, CZECH REPUBLIC, ESTONIA, FINLAND, HUNGARY, LITHUANIA, NORWAY, POLAND, SAN MARINO, SLOVAKIA, SWITZERLAND & SWEDEN
Actual weight or volumetric weight up to 28kg.
- Standard Shipping - £29.99 Orders up to 28kg
ZONE 9A - BULGARIA & TURKEY
Actual weight or volumetric weight up to 28kg.
- Standard Shipping - £28.95 Orders up to 28kg
ZONE 9B - ANDORRA, GIBRALTAR & VATICAN CITY STATE
Actual weight or volumetric weight up to 28kg.
- Standard Shipping - £48.95 Orders up to 28kg
ZONE 9C - CYPRUS, ICELAND, LIECHTENSTEIN, ALBANIA, BELARUS, BOSNIA, KOSOVO, MACEDONIA, MOLDOVA, MONTENEGRO, SERBIA & UKRAINE
Actual weight or volumetric weight up to 28kg.
- Standard Shipping from £49.95 Orders up to 28kg
ZONE 9D - ARMENIA, CAPE VERDE ISLANDS, FAROE ISLANDS, GEORGIA, GREENLAND, RUSSIA & SPITSBERGEN
Actual weight or volumetric weight up to 28kg.
- Standard Shipping from £39.95
ZONE 10 - CANADA
Your order will be processed within 1-3 working days before leaving our warehouse.
- Standard Shipping £39.95 up to 5kg and £4 per kg thereafter.
ZONE 10A - UNITED STATES
Your order will be processed within 1-3 working days before leaving our warehouse. (Maximum value $800 per order)
- Standard Shipping £49.99 up to 5kg and £4.49 per kg thereafter.
ZONE 11 - INDONESIA, JAPAN, KOREA (REP OF), MALAYSIA, PHILIPPINES, SINGAPORE, TAIWAN & THAILAND
Your order will be processed within 1-3 working days before leaving our warehouse.
- Standard Shipping from £79.95
ZONE 11A - NEW ZEALAND
Your order will be processed within 1-3 working days before leaving our warehouse.
- Standard Shipping from £74.95
ZONE 11B - AUSTRALIA
Your order will be processed within 1-3 working days before leaving our warehouse.
- Standard Shipping £64.95 up to 5kg and £7 per kg thereafter.
ZONE 11C - CHINA, HONG KONG & MACAU
Your order will be processed within 1-3 working days before leaving our warehouse.
- Standard Shipping from £34.95
ZONE 11D - BRUNEI, LAOS, MYANMAR & VIETNAM
Your order will be processed within 1-3 working days before leaving our warehouse.
- Standard Shipping from £34.95
ZONE 12 - ARGENTINA, BAHRAIN, BANGLADESH, BARBADOS, BERMUDA, BRAZIL, CHILE, EGYPT, INDIA, ISRAEL, JORDAN, KENYA, KUWAIT, MEXICO, NIGERIA, OMAN, PAKISTAN, QATAR, SAUDI ARABIA, SOUTH AFRICA,SRI LANKA, UNITED ARAB EMIRATES
Your order will be processed within 1-3 working days before leaving our warehouse.
- Standard Shipping from £29.95
ZONE 12A - ALL OTHER DESTINATIONS
Your order will be processed within 1-3 working days before leaving our warehouse.
- Standard Shipping £79.95 up to 5kg and £9.76 per kg thereafter.
Restrictions on International Shipping & Free Shipping
International shipping has restrictions: aerosols and washing powder are not allowed, and there is a maximum limit of 1 litre for liquids. Free shipping maximum 28kg per shipment. If actual weight or volumetric weight exceed the limit, then certain items will be cancelled without any notice. If you return the free shipping orders, then dispatched shipping charges will apply.
Chocolate at your own risk
Purchasing any chocolate or confectionery destined for countries with hot climates is done so at your own risk.
Customs, Duties & Taxes
If you order products from our site BritishGram.com for delivery outside the UK, they may be subject to import duties and taxes from country to country. It’s your responsibility to contact your local customs office for customs clearance. Any customs clearance charges in your country must be borne by you. We have no control over these charges for your country and can't predict what charges they may be. We make clear that you are responsible for payment of any such import duties and taxes for your country. If you refuse to pay duties and taxes for your country or return the parcels then you will be liable to pay full cost of shipping including returns. Customs are a separate and sovereign entity, that BritishGram and our partners have no control over, nor can we and our partners provide any timescales on customs processes, we cannot influence any process when a consignment is with customs.
Estimated date of delivery
It’s an estimated date only and does not guarantee your parcel will be delivered within the estimated days. Although our couriers have very high success rates for deliveries, Sometimes things can go wrong and none of the couriers are able to offer a guaranteed service.
Due to the unprecedented demand, with regret our dispatch time is currently 5 working days for certain large orders.
Damaged or Missing
To ensure timely resolution, it is important to report any damaged or missing items within 48 hours to sales@britishgram.com